DELIVERY CHARGES

DELIVERY CHARGES

Delivery charges differ according to where we are shipping to.
UK £6
EU £14
US/CANADA £25
RUSSIA £15
Rest of the World    £20

 

DELIVERY TIMES

United Kingdom - 2-3 business days (orders placed over the weekend will incur 1 extra day)
Europe - 2-4 business days
US - 4-5 business days
Rest of the World* - 4-7 business days
*Russia - Orders sent to Russia are shipped tracked via Royal Mail and can take 1-3 weeks to arrive.
Please allow extra time for delivery during busy periods such as Christmas and Sales, as well as bank holidays.  We will endeavour to keep you updated if there is an expected delay in shipping.

 

RETURNS POLICY 

Change of Heart

We hope you're happy with your Markus Lupfer purchase, however if you change your mind simply return your item(s) within 14 days of receipt to us the address below and choose from an exchange or a refund.

To arrange an exchange please first email us at shop@markuslupfer.com so we can put an alternative size or colour aside for you. We will then dispatch your exchange free of charge once we receive the original item.

For a refund, return the item(s) to us at the address below, including your delivery note or order number inside the package.

Goods must be returned in an unused and saleable condition with all tags intact and accompanied by the original delivery note or order number. Return shipping is at the customers own expense and risk. We would always recommend using a secure signed for service as we can not be held liable for any parcels lost or damaged in transit.

We can not issue any refunds or exchanges until goods have been received to the Returns Department.

For international customers, please be sure to mark your return shipment as “Returned Goods” on any customs or postal forms. Failure to do so may delay the issue of any refund due and can result in the shipment being returned to sender. Additionally any duties incurred by incorrect customs declarations will be deducted from the refund due.

Returns Address

Returns Department
Markus Lupfer
1st Floor
6 Academy Buildings
Fanshaw Street
London
N1 6LQ
United Kingdom

+44 (0)20 7682 0095

shop@markuslupfer.com

 

 

Faulty Items

We pride ourselves on the quality and finish of every item we produce but on very rare occasions a faulty item may slip through our meticulous quality control. Should you receive a faulty item, please contact our customer care team at shop@markuslupfer.com within 14 days, sending us a description of the fault and where possible attach photos to show the problem. Our customer care team will then be able to organise an exchange or full refund for you and arrange a collection (location dependant) or authorize the refund your return shipping. Please note a receipt or proof of purchase will be required in order to refund any shipping charges incurred.

Products are deemed ‘defective’ if they do not confirm to the implied terms under the United Kingdom Sale of Goods Act 1979 which require that product sold must correspond to their description and be of satisfactory quality.

If your items become faulty within 6 months of receipt the law will treat them as being faulty when you received them.  Items which are damaged as a result of normal wear and tear will not be considered defective.  If your items shows faults after 6 months please contact shop@markuslupfer.com with photos to show the problem.  Our customer care team will then advise if a repair is possible, provide costs, and outline the process.  If you ask for a refund for items we may offer a gesture of goodwill in the form of a coupon code as opposed to a replacement or refund.  We do not offer exchanges in the place of a repair.

 

Cancelling your order under the Distance Selling Regulations


If you are based in the EU you have the right to cancel your order under the Consumer Protection Distance Selling Regulations 2002.  If you wish to cancel you must do so within 14 days of receipt, providing us with a written notice.

Please contact shop@markuslupfer.com in writing with your wish to cancel the contract for your entire order under the Distance Selling Regulations.  

Once confirmed please send us the items, we recommend you insure the return shipment as you are under a duty to take reasonable care of the goods and will liable for damage or loss until we receive them.  We recommend therefore you use a secure, trackable means to return your order and that you retain proof of posting.  Please note you must cover the cost of the return shipment.

All items must be returned unused, in their original condition, and sellable.  We will refund the full value of your order, including the shipping costs within 30 days of receiving your notice of contract cancellation.
 

TAXES AND IMPORT DUTIES

For international destinations the customer is responsible for all import duties, customs and local sales taxes levied by the country you are shipping to.  Payment of these will be necessary to release the goods from customs on arrival.  We are unable to advise on how much these costs may be.  

 

Our delivery company will normally contact you prior to delivery and will require payment before delivering the goods, alternately they may require payment or delivery, or, you may be required to pay the import taxes and duties direct to any customs, local, or national government authority.

 

If you do not wish to pay duties to release your item(s) from customs, you will be refunded minus any shipping charges incurred.