Reward Points

Earn as you shop with Markus Lupfer Reward Points.

As a registered customer earn points with each purchase, redeemable against future purchases.

Invite a friend and both you and your friend will benefit – you will earn 15 points if they register and purchase, and they will enjoy 10% off their first order as well as Reward Points.

How do I earn points?

Earning points couldn’t be easier:

Make a purchase – each order earns points based on the price of the products purchased.

Invite a friend – if your friend makes a purchase then you earn 15 additional points. Invite your friend from your Customer Account.

What is the exchange rate?

For each £10 you spend you earn 1 point.

Earn 10 points and you have earned £10 off your next purchase.

Points are redeemed in blocks of 10, remaining points are carried over into your next purchase.

How do I redeem points?

Redeem your points during checkout. If you have accumulated enough points you will have the options of using your points as one of the payment methods.

The option to use points, as well as your points balance and the monetary value, will be shown to you in the payment method area of the checkout.

Redeemable reward points can be used in conjunction with other payment methods such as credit cards and gift cards.

Please note, you are also redeeming a gift card and the value of your purchase decreases you will earn points according to the final price paid, not the original price.

Is there a minimum or maximum number of points I can redeem?

There is no minimum number of points required, but points must be redeemed in blocks of 10 points.

Reward points are capped at a maximum value of 500 points. You will need to redeem your accrued points before you are able to earn more points.

How can I view and manage my Reward Points?

You are able to view your balance through your Customer Account. You will see total points, plus currency equivalent, minimum needed to redeem, whether you have reached the maximum points limit, and a cumulative history of points acquired and redeemed. The history will also show expiration notifications.

Points are awarded once your order has shipped so please wait until you have received a shipping confirmation before checking your points balance.

Do Reward Points expire?

Reward Points are valid for 365 days. You can sign up to receive a notification by email of points balance changes, including a notification of when your points have 30 days left before expiry. This option is found in the Reward Points section of the My Account area.

What happens if I return an item?

If you return an item the Reward Points earned on that item will be deducted from your Reward Point balance.

If you return an item and had used Reward Points as part payment towards that item you will be refunded the appropriate Reward Points.